+1-855-573-2663 support@secondopinions.com


General Second Opinions FAQ

1. What information do I need to provide for a second opinion?

You will need to register by creating an account, answer a medical form, send related medical documents, and upload your scans from your computer (CD/USB or other external drive.) Your scans (on CDs or DVDs) can also be sent to us via mail or delivery service. For more information click here.

2. Do I need my primary doctor’s permission to obtain a second opinion?

You do not need your primary care physician’s permission to ask for a second opinion. We will not contact your doctor, nor will we send them any of your confidential reports unless you have requested that we do so.

3. Do I have the right to request the study from the original facility?

Certain data protection laws, including where applicable, the Health Insurance Portability and Accountability Act (HIPAA) grant patients the right to access their medical records, including test results and studies and ask such records to be transferred to another entity, as requested. You can typically request these records from your healthcare provider or from the facility where the study was conducted.

4. What are the qualifications of the doctors providing second opinions?

We represent a network of United States certified doctors, trained at US institutions, and with required state licenses. Many of our doctors are fellowship trained and have additional CAQ certifications. Our radiologists offer expertise in multiple subspecialties including neuroradiology, musculoskeletal, emergency radiology, pediatrics, PET/CT & oncologic imaging and cardiac CT angiography. We possess a diverse range of expert physician specialties and numerous subspecialties that can help you obtain additional medical opinions.

5. Can I send you part of a doctor’s report, or only the part for which I seek a second opinion?

No. In order for our second opinion to be as accurate as possible, our medical professionals require all the related documentation.

6. How long will it take to get a second opinion?

Generally, you will receive your report within 48 hours after we successfully receive your images. Complex reports might take up to 5 business days. However, in special cases, it might take longer and you will be updated by our support team.

7. Can I track the status of my report?

Absolutely. You may track the progress via your personal web-based account until your report is received.

Radiology Second Opinions FAQ

1. How long does it take to upload the scans?

It depends on the size of the files and the number of images you have in each file.

2. What if I have trouble uploading the images?

Uploading images can be done only on your desktop. You can also choose to send your CD directly to us and we will upload your images for you. Please see a printable address label here.

3. Can I upload JPGs to your site?

Your images from your scans (X-rays, CTs, MRIs, etc) must be in DICOM format. Other documents, such as doctor reports or blood test results may be in either JPG or PDF format.

4. How do I get a copy of my scans/images?

Contact the facility where you took the scan and ask them for a CD with the images in DICOM format. Click on the link here for a draft letter you can send to secure your scans from the facility. If you need assistance, please contact us.

5. What kind of radiological report should I expect?

When selecting Second Opinions’ services, you may also request a telephone or video consultation. Our reports are detailed, informative and definitive when possible. If requested, we will compare your tests to previous radiology exams you’ve had. Our radiologists will comment on the quality of the exam and recommend a repeat study if the quality is not adequate. We will make a specific recommendation for further course of action or follow-up examination.

Communication with the Doctors

1. Will the doctor answer all my questions?

Our doctors will do their best to address all of your questions. Please make sure that you have raised all of your questions and concerns in your order.
If a medical question is not addressed by our report, it may be because the tests performed do not necessarily provide an answer to your question, or the question might be better addressed by another specialist.

2. Can I make an appointment with the doctor?

A phone consultation or video call can be arranged for an extra fee depending on the doctor availability and the specialty.

3. I do not understand the report or have general questions. Can I speak with a doctor?

Absolutely. For a small extra fee, the doctor will offer a consultation, explain the findings, and discuss your condition in general terms. Please note that our doctors do not develop a legal doctor-patient relationship over the phone. All consultations are general in nature and serve as opinions only. It is strongly recommended that you speak with your own doctor regarding definitive treatment options and recommendations.

Technical assistance

1. Do you have technical support?

Our chat-based technical support operates around the clock, 24 hours a day, 7 days a week, 365 days a year. For phone support, assistance is available from 8 am to 6 pm EST, Monday through Friday. If you reach out to us via email, please note that response times may take up to 12 hours, particularly during weekends. However, if an email is sent during regular business hours, we strive to provide a prompt response.

2. How secure is your system?

Our technology is Health Insurance Portability and Accountability Act (HIPAA)-compliant. Our processes and technical infrastructure provide secure and confidential data management.


1. AI in Second Opinions - how does it work?

Second Opinions offers AI review for chest and abdominal CT scans only, utilizing Nanox.AI technology. If your second opinion involves a review of radiology images from a chest or abdominal CT, we recommend considering our Nanox.AI service and selecting the AI option.

Please note that Nanox.AI review is conducted only when we deem your CT scans appropriate, and the AI report complements the review performed by a clinician. Whenever AI is utilized, you will receive a section in the report (view a sample report here). Notice that these AI findings undergo a thorough review by a physician and are approved prior to reporting. The report includes recommendations for the next step – work up or treatment

2. What types of medical images can the AI analyze?

The AI solution leverages abdominal and chest CT scans to identify findings that can be correlated with chronic diseases, including cardiovascular disease, metabolic syndrome, fatty liver disease, and osteoporosis, to help improve patient care.

3. Does the AI cover a wide range of medical specialties or focus on specific areas?

The AI solution can evaluate chest and abdominal CT scans only

4. How long does it typically take to receive the AI results?

Adding the AI result does not prolong the time to receive the Second Opinions report. Generally, you will receive your report within 48 hours after we successfully receive your images. Complex reports might take up to 5 business days. However, in special cases, it might take longer, and you will be updated by our support team.

5. Are there any certifications or approvals obtained for the AI technology used?

Nanox’s AI solutions have received FDA 510(k) clearance. The AI cardiac solution detects coronary artery calcification, a major risk factor for coronary artery disease, from routine chest CT scans. The AI bone solution detects vertebral compression fractures and low bone mineral density, key warning signs of osteoporosis, from routine chest and abdominal CT scans. The AI liver solution analyzes the liver attenuation from routine chest and abdominal CT scans to ultimately help detect early signs of liver disease, including metabolic dysfunction-associated steatohepatitis (MASH).

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    Please agree our Terms

    This website is an informative site that aims to offer its users find helpful information regarding a second opinion services that will be suitable for their medical condition. The content provided in this website is not and shall not be taken as expert or professional medical advice for any matter and is not an alternative to an in-person physician consultation. Our services are different from the diagnostic service typically provided by a physician, as the physicians do not have the benefit of information that would be obtained by examining you in person, observing your physical condition, or conducting diagnostic testing to the specifications of the physician. Therefore, the physician may not be aware of facts or information that would affect the physician ́s medical opinion of your condition. In some cases, these facts may be critical to the opinion. USARAD is not responsible for potential errors in opinion resulting from missing, incomplete, poorly translated or illegible records, or poor-quality images