FAQ

You will need to register by creating an account, answer a medical form, send related medical documents, and upload your scans from your computer (CD/USB or other external drive.) Your scans (on CDs or DVDs) can also be sent to us via mail or delivery service. For more information click here.

You do not need your primary care physician’s permission to ask for a second opinion. We will not contact your doctor, nor will we send them any of your confidential reports unless you have requested that we do so.

Certain data protection laws, including where applicable, the Health Insurance Portability and Accountability Act (HIPAA) grant patients the right to access their medical records, including test results and studies and ask such records to be transferred to another entity, as requested. You can typically request these records from your healthcare provider or from the facility where the study was conducted.

We represent a network of United States certified doctors, trained at US institutions, and with required state licenses. Many of our doctors are fellowship trained and have additional CAQ certifications. Our radiologists offer expertise in multiple subspecialties including neuroradiology, musculoskeletal, emergency radiology, pediatrics, PET/CT & oncologic imaging and cardiac CT angiography. We possess a diverse range of expert physician specialties and numerous subspecialties that can help you obtain additional medical opinions.

No. In order for our second opinion to be as accurate as possible, our medical professionals require all the related documentation.

Generally, you will receive your report within 48 hours after we successfully receive your images. Complex reports might take up to 5 business days. However, in special cases, it might take longer and you will be updated by our support team.

Absolutely. You may track the progress via your personal web-based account until your report is received.

It depends on the size of the files and the number of images you have in each file.

Uploading images can be done only on your desktop. You can also choose to send your CD directly to us and we will upload your images for you. Please see a printable address label here.

Your images from your scans (X-rays, CTs, MRIs, etc) must be in DICOM format. Other documents, such as doctor reports or blood test results may be in either JPG or PDF format.

Contact the facility where you took the scan and ask them for a CD with the images in DICOM format. Click on the link here for a draft letter you can send to secure your scans from the facility. If you need assistance, please contact us.

When selecting Second Opinions’ services, you may also request a telephone or video consultation. Our reports are detailed, informative and definitive when possible. If requested, we will compare your tests to previous radiology exams you’ve had. Our radiologists will comment on the quality of the exam and recommend a repeat study if the quality is not adequate. We will make a specific recommendation for further course of action or follow-up examination.

Our doctors will do their best to address all of your questions. Please make sure that you have raised all of your questions and concerns in your order.
If a medical question is not addressed by our report, it may be because the tests performed do not necessarily provide an answer to your question, or the question might be better addressed by another specialist.

A phone consultation or video call can be arranged for an extra fee depending on the doctor availability and the specialty.

Absolutely. For a small extra fee, the doctor will offer a consultation, explain the findings, and discuss your condition in general terms. Please note that our doctors do not develop a legal doctor-patient relationship over the phone. All consultations are general in nature and serve as opinions only. It is strongly recommended that you speak with your own doctor regarding definitive treatment options and recommendations.

Our chat-based technical support operates around the clock, 24 hours a day, 7 days a week, 365 days a year. For phone support, assistance is available from 8 am to 6 pm EST, Monday through Friday. If you reach out to us via email, please note that response times may take up to 12 hours, particularly during weekends. However, if an email is sent during regular business hours, we strive to provide a prompt response.

Our technology is Health Insurance Portability and Accountability Act (HIPAA)-compliant. Our processes and technical infrastructure provide secure and confidential data management.